What people are saying.

  • Wonderful Trip to Greece 2024!

    “Caroline was a fantastic help in planning our two-week trip to Greece in September of 2024! There are a lot of moving pieces when it comes to planning a trip to Greece, especially when you are planning on Island hopping. She was able to find wonderful hotels that provided excellent service, beautiful views, and tasty buffet breakfasts. She was respectful of our budget, and I know that can be challenging when working with 4 young ladies in their 20s. We were able to meet in person to discuss what we were looking for with the trip. Once we had our main destinations and timeline, we conversed over texting, phone, and email. There was piece of mind to know that there was someone in the states that we could contact if we ever ran into any issues. Whenever I had any questions, Caroline replied very quickly. Needless to say, I will be using Caroline again for my future travel needs!” ~ E

  • Quick Trip to SoCal

    Caroline arranged some late minute travel for us. We were able to save some money, and it all worked out well. Caroline was quick, had good options, and is super easy to work with.” ~ MJ

  • Now What, Traveler?

    “Years ago I traveled for business, many cities and airports with tickets in hand. Need to change times and places, no problem the airlines and hotels were glad to help. Today! Today you are at the mercy of all those institutions. Your schedule was written in stone, opps a data platform and you better keep it. Even when the service provider errors or makes schedule corrections it’s not their fault. Welcome to the victims of travel. I found a great solution to today’s problems, a travel agent who cares and knows how to cure your issues. Recently completed a multi city trip down South. Got stranded, had luggage issues and in general needed help. To the rescue came Caroline Thurston of Diamond Bar Travel, who I originally booked through. Caroline helped me change scheduling and is working to generate rebates from those service providers, that’s professional, maybe even old school. Thanks Caroline.” ~Len

  • Incredible

    “Incredible experience! Caroline was wonderful at helping me figure out what exactly I was looking for! She even found other attractions I had no idea about but really wanted to see! Fantastic communication and flexible with all my back and forth! Patience on her part was a boon for me!!” ~ K

  • Loved our trip thanks to Caroline!

    “Caroline is wonderful to work with on our trip to Mexico last year. She not only found us great deals, arranged the travel the way we wanted it and even alerted us to better options as the travel date got closer. At the time of our trip, there was a big hurricane warning taking place and she watched that and how it would impact our travel. Then while we were in the air to one location, she contacted us right away to let us know our airline at the next destination was delayed and had already procured a hotel for us and reached out to the original destination to let them know we would not be there that day. I was amazed and impressed with how much she watched over us. Even more of a bonus, she helped us recoup reimbursement for the hotel through our travel insurance. We will definitely be working with Caroline in the future and I can't recommend her enough!” ~ R

  • Great travel recommendation

    “Caroline was very fun to work with. She presented great options for different destinations, in a very professional and personable manner. A very positive and pleasant experience.” ~ J

  • Revisit after 15 years

    “Had a great experience working with Caroline. We just needed airline and car arrangements and she found us very reasonable prices and she kept in contact with us every step of the way.” ~ D & T

  • From 1 Control Freak to Another: This Agent Wins!

    “I’m happy to call myself a Type-A, organizing enthusiast, but the prospect of planning a two week trip to Europe going to four different countries was extremely overwhelming to even a spreadsheet, lover, like myself. My husband is a big idea guy so he was no help with this either. A friend told me about her experience working with Caroline and I emailed her immediately. She was so attentive, so communicative and lovely to work with. She had many suggestions when we didn’t know what we could even do in certain places and really crafted the trip of life time. AND - the best part!!!! I didn’t have to plan and organize and schedule 8 different flights and trains and hotels and remember all the confirmation numbers and details and addresses and on and on.” ~ T. & Jon